Terms and Conditions

Courier

Pricing:

Quoted rates include 1 piece up to 50lbs.
Additional weight charged at $0.05 per pound or $0.90 per piece, whichever is greater.
Additional charge may apply for bulk or oversize freight.
Rates listed are for deliveries in a Car.
• Additional SUV charge: $10
• Additional Van charge: $20
• Additional Full-Size Van charge: $25
• Additional Sprinter Van charge: $35

Additional Charges:

  • Dead Run local: Whichever is greater: ½ value of the call, or Car $8, SUV $10, Van $20, FSV $25
  • Dead Run out of town: Full Price (Applies to Direct Out Of Town and any address within Zones 20 to 41)
  • Waiting/Hand bombing/ $36 per hour (first 15 minutes n/c, however any time over 15 minutes will be charged
  • Loading/Unloading time from arrival time. Hand bombing is considered labour and is charged from beginning)
    (note: the ability for the driver to wait past 15 minutes is at the sole discretion of AAA Express due to commitments made to other AAA Express clients)
  • Empty Full-Size Van If an empty full-size van is required, there will be a $25 surcharge in addition to vehicle
    charge
  • Fuel Surcharge Ask for current rate when placing order for pickup.
  • Dangerous Goods $10 Surcharge
  • Proof of Delivery Available anytime via your online account. For hard copy, no charge within 2 months, $30 3-5 Months, $60 6-8 Months, etc.

Out of Town Deliveries:

See price chart for cities surrounding GTA (Zones 20-41)
Deliveries to all other cities are available on a Direct Out Of Town service only:
• Price is based on $1.25/km for orders up to 125kms, $1.35/km for orders up to 200km and $1.50/km for orders over
200kms, minimum base charge of $50.

Services:

The time schedule below is a guideline for shipments within Toronto and GTA (Zones 1-19). For out of town shipments please call for an estimated time of arrival.

  • Direct Service: Delivered within 90 minutes.
    Exceptions: within 2.5 hours for group 1 and within 3 hours for group 2
  • Rush Service: Delivered within 2.5 hours after the call.
    Exceptions: 4 hours for groups 1 & 2
  • Express Service: Delivered within 4 hours after the call.
    Exceptions: 5 hours for groups 1 & 2.
  • Sameday Service: Must be ready/called in before 11am. Will be delivered same day by 5pm
  • Overnight Service: 2 Business Day Service. Must be ready when called in before 3pm. Will be picked up and delivered either day by 5pm.
    Exceptions Group 1 – Downtown, Toronto NE & SE, Scarborough N&S, Markham, Richmond Hill, Concord, Ajax, Burlington, Pickering, Aurora, Cambridge, Hamilton, Maple, Newmarket, Norval & Stoney Creek.
    Exceptions Group 2 – Ancaster, Dundas, Guelph, Kitchener, Oshawa, Waterdown, Waterloo & Whitby.

Note: any loads which require the majority of the vehicle space or weight capacity, as determined by AAA Express, must be placed on a Direct service.

After-Hours/Weekend Deliveries:

Deliveries during the evening (6pm-7am) or weekend hours are charged the DIRECT rate x 2, with a minimum base charge of $100. Holidays are charged at DIRECT rate x 2, minimum base charge of $125.

Invoices and Payment Terms:

Customers with an account are given 15 days to pay the invoices (Net 15). Overdue balances are subject to interest calculated at 2%/month which will accrue and be payable on all outstanding balances. Returned items subject to $25 charge.

Shipment Acceptance and Liability Terms 

By giving your delivery to AAA Express you agree to all the terms stated on website at www.aaaexpressonline.com
DAMAGE OR LOSS: Any damages must be reported by calling 905-625-1745 or via email to customerservice@aaaexpressonline.com  at the time of delivery. Otherwise, consignee signature will constitute a clear receipt. Any notice of concealed damage must be given to the carrier within 24 hours after delivery. The carrier will not be liable for such damage unless written notice is given within 10 days after the shipment was received by it for carriage.
LIMITATIONS OF VALUE: Unless specifically agreed to in writing, the carrier will not:
1) Be liable for any special, consequential, or other damage caused by delay in the delivery of the shipment, regardless of the cause of such delay.
2) Be liable for any loss, damage or injury to shipment exceeding the lesser of $2.00 per pound or $50.00.
Acceptance of these terms electronically constitutes your consent to paperless waybills and electronic signatures.

HST Extra and Prices, Terms and Services subject to change without notice

Trucks

Pricing:

Quoted rates include 1,000 lbs and 1 standard skid spot*
Additional weight charged at $0.01 per lb or $10/skid space, whichever is greater
Additional charge may apply for bulk or oversize freight.
*Standard skid spot is defined as 40”x48”
*Standard chemical drum skid spot is defined as 48”x48”

Additional Charges:

  • Flatbed: $20 added to truck base on Direct, Rush or Sameday Rate, + $50 vehicle surcharge (includes 1 hour of combined loading/unloading); additional time charged at $50/hour
  • Tailgate: $50, $25 additional surcharge for Super Tailgate (capacity up to 3,500 lbs)
  • Dead Run local: Whichever is greater: ½ value of the call, or $35.00
  • Dead Run out of town: Full Price (Applies to Direct Out Of Town and any address within Zones 20 to 41)
  • Waiting/Hand bombing: $45 per hour (first 15 minutes n/c, however any time over 15 minutes will be charged
  • Loading/Unloading: time from arrival time. Hand bombing is considered labour and is charged from beginning (note: the ability for the driver to wait past 15 minutes is at the sole discretion of AAA Express due to commitments made to other AAA Express clients)
  • Fuel Surcharge: Ask for current rate when placing order for pickup.
  • Dangerous Goods $20 Surcharge
  • Proof of Delivery Available anytime via your online account. For hard copy, no charge within 2 months, $30 3-5 Months, $60 6-8 Months, etc.

Out of Town Deliveries:

See price chart for cities surrounding GTA (Zones 20 – 41)
Deliveries to all other cities are available on a Direct Out Of Town service only:
• Price is based on $2.60/km for orders up to 125kms, $2.90/km for orders up to 200km and $3.05/km for orders over
200kms, minimum base charge of $85.

Services:

The time schedule below is a guideline for shipments within Toronto and GTA (Zones 1-19). For out of town shipments call for an estimated time of arrival.

  • Direct Service: Delivered within approx. 2 hours after the call.
    Exceptions: within 3 hours for group 1 below and within 4 hours for group 2 below.
  • Rush Service: Delivered within 4 hours after the call.
    Exceptions: Within 5 hours for groups 1&2.
  • Sameday Service: Must be ready/called in before 11am. Will be delivered same day by 5pm
  • Overnight Service: 2 Business Day Service. Must be ready when called in before 3pm. Will be picked up and delivered either day by 5pm.
    Exceptions Group 1- Downtown, Toronto NE & SE, Scarborough N&S, Markham, Richmond Hill, Concord, Ajax,
    Burlington, Pickering, Aurora, Cambridge, Hamilton, Maple, Newmarket, Norval & Stoney Creek.
    Exceptions Group 2 – Ancaster, Dundas, Guelph, Kitchener, Oshawa, Waterdown, Waterloo & Whitby.

Note: any loads which require the majority of the vehicle space or weight capacity, as determined by AAA Express, must be placed on a Direct service.

After-Hours/Weekend Deliveries:

Deliveries during the evening (6pm-7am) or weekend hours are charged the DIRECT rate x 2, with a minimum base charge of $150. Holidays are charged at DIRECT rate x 2, minimum base charge of $175.

Invoices and Payment Terms:

Customers with an account are given 15 days to pay the invoices (Net 15). Overdue balances are subject to interest calculated at 2%/month which will accrue and be payable on all outstanding balances. Returned items subject to $25 charge.

Shipment Acceptance and Liability Terms 

By giving your delivery to AAA Express you agree to all the terms stated on website at www.aaaexpressonline.com
DAMAGE OR LOSS: Any damages must be reported by calling 905-625-1745 or via email to customerservice@aaaexpressonline.com  at the time of delivery. Otherwise, consignee signature will constitute a clear receipt. Any notice of concealed damage must be given to the carrier within 24 hours after delivery. The carrier will not be liable for such damage unless written notice is given within 10 days after the shipment was received by it for carriage.
LIMITATIONS OF VALUE: Unless specifically agreed to in writing, the carrier will not:
1) Be liable for any special, consequential, or other damage caused by delay in the delivery of the shipment, regardless of the cause of such delay.
2) Be liable for any loss, damage or injury to shipment exceeding the lesser of $2.00 per pound or $50.00.
Acceptance of these terms electronically constitutes your consent to paperless waybills and electronic signatures.

HST Extra and Prices, Terms and Services subject to change without notice

Courier

Pricing:

Quoted rates include 1 piece up to 50lbs.

Additional weight charged at $0.05 per pound or $0.90 per piece, whichever is greater.

Additional charge may apply for bulk or oversize freight.

Rates listed are for deliveries in a Car:

  • Additional SUV charge: $10
  • Additional Van charge: $15
  • Additional Full-Size Van charge: $20

Additional Charges:

  • Dead Run local:  Whichever is greater: ½ value of the call, or Car $8, SUV $10, Van $15, FSV $20
  • Waiting/Hand bombing/Loading/Unloading time: $36 per hour (first 15 minutes n/c, however any time over 15 minutes will be charged from arrival time. Hand bombing is considered labour and is charged from the beginning)  Note: The ability for the driver to wait past 15 minutes is at the sole discretion of AAA Express due to commitments made to other AAA Express clients.
  • Dead Run out of town:  Full Rate (Applies to Direct Out Of Town and any address within Zones 20 to 41)
  • Fuel Surcharge (Ask for current rate when placing order for pickup.)
  • Dangerous Goods $10 Surcharge
  • Proof of Delivery – Available anytime via your online account.  For hard copy, no charge within 2 months, $30 3-5 Months, $60 6-8 Months, etc.

Out of Town Deliveries:

See AAA Express Zone chart for cities surrounding the GTA (Zones 20-41).

Deliveries to all other cities (not listed within the 41 Zones) are available on a Direct Out Of Town service only:

  • Price is based on $1.05/km for orders up to 125kms, $1.25/km for orders up to 200kms and $1.40/km for orders over 200kms, minimum base charge of $40.

Services:

The time schedule below is a guideline for shipments within Toronto and GTA (Zones 1-19). For out of town shipments please call for an estimated time of arrival.

  • Direct Service – Delivered within 90 minutes after order ready time

  • Rush Service – Delivered within 2.5 hours after order ready time

  • Express Service – Delivered within 4 hours after order ready time

  • Sameday Service – Must be ready/called in before 11am.  Will be delivered same day by 5pm

  • Overnight Service – 2 Business Day Service.  Must be ready when called in before 3pm. Will be picked up and delivered either day by 5pm.

Note: any loads which require the majority of the vehicle space or capacity, as determined by AAA Express, must be placed on a Direct service.

After-Hours/Weekend Deliveries:

Deliveries during the evening (6pm-7am) or weekend hours are charged the DIRECT rate x 2, with a minimum base charge of $100. Holidays are charged at DIRECT rate x 2, minimum base charge $125.

Invoices and Payment Terms:

Minimum invoice amount is $25. If you need only occasional deliveries that would be less than the minimum $25, we recommend paying cash on pick-up or via  E-transfer (note that AAA Express waybill will represent the invoice for non-account holders; no additional invoice will be generated). Customers with an account are given 15 days to pay the invoices (Net 15). Overdue balances are subject to interest calculated at 2%/month which will accrue and be payable on all outstanding balances.  Returned items subject to $25 charge.

HST Extra and Prices, Terms and Services subject to change without notice

Trucks

Pricing:

Quoted rates include 1,000 lbs, up to 3 standard skid spots*

Additional weight charged at $0.01 per lb or $10/skid space, whichever is greater.

Additional charge may apply for bulk or oversize freight.

*Standard skid spot is defined as 40″x48″ *Standard chemical drum skid spot is defined as 48″x48″

Additional Charges:

  • Flatbed: $20 added to truck base on Direct, Rush or Sameday Rate, + $50 vehicle surcharge (includes 1 hour of combined loading/unloading); additional time charged at $50 per hour
  • Tailgate $50, $25 additional surcharge for Super Tailgate (capacity up to 3,500 lbs)
  • Dead Run local:  Whichever is greater: ½ value of the call, or $35
  • Dead Run out of town:  Full Rate (Applies to Direct Out Of Town and any address within Zones 20 to 41)
  • Waiting/Hand bombing/Loading/Unloading time: $45 per hour (first 15 minutes n/c, however any time over 15 minutes will be charged from arrival time. Hand bombing is considered labour and is charged from the beginning) Note: The ability for the driver to wait past 15 minutes is at the sole discretion of AAA Express due to commitments made to other AAA Express clients.
  • Fuel Surcharge (Ask for current rate when placing order for pickup.)
  • Dangerous Goods $20 Surcharge
  • Proof of Delivery – Available anytime via your online account.  For hard copy, no charge within 2 months, $30 3-5 Months, $60 6-8 Months, etc.

Out of Town Deliveries:

See AAA Express Zone chart for cities surrounding the GTA (Zones 20-41).

Deliveries to all other cities (not listed within the 41 Zones) are available on a Direct Out Of Town service only:

  • Price is based on $2.10/km for orders up to 125kms, $2.50/km for orders up to 200kms and $2.65/km for orders over 200kms, minimum base charge of $75.

Services:

The time schedule below is a guideline for shipments within Toronto and GTA (zones 1-19). For out of town shipments please ask for estimated time of arrival.

  • Direct Service – Delivered within approx. 2 hours after the call
  • Rush Service – Delivered within 4 hours after the call
  • Sameday Service – Must be ready/called in before 11am.  Will be delivered same day by 5pm
  • Overnight Service – 2 Business Day Service.  Must be ready when called in before 3pm. Will be picked up and delivered either day by 5pm.

Note: any loads which require the majority of the vehicle space or capacity, as determined by AAA Express, must be placed on a Direct service.

After-Hours/Weekend Deliveries:

Deliveries during evening (6pm-7am) or weekend hours are charged the

DIRECT rate x 2, with a minimum base charge of $150. Holidays are charged at

DIRECT rate x 2, minimum base charge $175.

Invoices and Payment Terms:

Minimum invoice amount is $25. If you need only occasional deliveries that would be less than the minimum $25, we recommend paying cash on pick-up or via  E-transfer (note that AAA Express waybill will represent the invoice for non-account holders; no additional invoice will be generated). Customers with an account are given 15 days to pay the invoices (Net 15). Overdue balances are subject to interest calculated at 2%/month which will accrue and be payable on all outstanding balances.  Returned items subject to $25 charge.

HST Extra and Prices, Terms and Services subject to change without notice

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